[navbar] Student Section Tutor Section Affiliates Only Section Literacy Volunteers of America, Inc. Homepage Literacy Volunteers of America, Inc. Homepage This publication was funded through a grant from the National Institute for Literacy (NIFL) to Laubach Literacy Action and Literacy Volunteers of America, Inc. The information that it contains is based upon work supported by the NIFL under Grant No. X257 B70003. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the NIFL.


Building and Maintaining Community Collaborations:
A Professional Development Session for Bridges to Practice

Kathy Knall
March 2001

FACILITATOR VERSION

Overview:

Objectives: By the end of this session, participants will be able to:

  1. Identify the steps involved in the process of building community collaborations.
  2. Assess their own programs� current collaborative efforts.
  3. Gain insights and understanding of building and maintaining community collaborations from the other participants.
  4. Recognize the difference between �cooperation� and �collaboration.�
  5. Identify at least one action to take when they return to their programs that will help the process of building community collaborations.

Time Requirements:

Approximately 1-� hours. Times will vary greatly depending on the number of participants, the experience of the participants, the �personality� of the group, etc. Facilitators must use their own judgment and adjust accordingly. As with all of the Bridges to Practice professional development sessions, it is important to be familiar with the materials prior to the workshop in order to select specific activities if sufficient time is not available or if some activities take longer than anticipated. The room set-up must allow for small group as well as whole group activities.

Materials:

  • a copy of �Building and Maintaining Community Collaborations� for each participant (Item 1)
  • Margaret Meade quote overhead transparency (Item 2)
  • �Steps on the Journey� handout (Item 3)
  • �Six Steps� overhead transparency (Item 4)
  • activity sheets for each subgroup (Items 5-10)
  • overhead transparencies of each of the Six Steps (Items 11-16)
  • index cards (one for each participant in the concluding activity; 20-30 for subgroup activities)
  • 12-15 sheets flip chart paper, felt tip markers, masking tape
  • 3� x 5� (and other various sizes) post-it notes
  • 3-4 pairs of scissors, 3-4 rolls cellophane tape or glue sticks, construction paper cut to form paper chains
  • toothpicks, marshmallows, Legos, tinker toys, post-it notes, colored index cards, string, or any other materials that could be used to build models of �cooperation� and �collaboration.�

(See the �Activity Sheets� (Items 5-10) for each of the six subgroups to determine which of the above materials will be needed by that group.)


The complete handout �Building and Maintaining Community Collaborations� follows; the facilitator notes are embedded within it and are in bold and italicized.

Have the following quotation (Item 1) displayed on overhead projector before starting the session:

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
Margaret Meade
(as cited in Taylor-Powell, Rossing & Geran, 1998)

Ask participants if they have ever seen the above quotation before. Any situations they can think of when a group of committed citizens brought about positive changes? What made those groups successful?

Introduce the topic of community collaboration by going over the main points of the following �Introduction� and �The Journey� - up to but not including the listed �Six Steps.�

Introduction

As literacy program practitioners who are becoming increasingly aware of the need to improve services for adults with learning disabilities, you may soon realize that changing policies and practices within your own programs is not enough; the challenges may be too great. Literacy programs �must develop links to the community that will ensure adequate resources, support, and follow up. By making these connections, (they) can ensure that adults with learning disabilities can continue to be successful, not only in literacy programs, but in life in general....� (Bridges to Practice 1999). But how does a literacy program begin the process of initiating or strengthening community collaboration?

The Journey

In Evaluating Collaboratives - Reaching the Potential, Taylor-Powell, Rossing, and Geran (1998) describe the process of building collaborations as a journey:

�A journey suggests passage�a journey may or may not start with a fixed destination in mind and a prearranged itinerary. Sometimes we know where we want to go and the stops we will make along the way�At other times, we may not have a final destination in mind before we start. We are not sure what we will encounter along the way or where we might wish to stop.�

If forming a collaborative is thought of as a journey, then, as with any journey, a road map is a necessary tool. In For the Common Good - A Guide for Developing Local Interagency Teams (1992), Susan Imel provides a road map, or framework, for organizations to use in developing or strengthening collaborative efforts. Imel, who acted as project director for Building Linkages for At-Risk Youth and Adults in Ohio, describes the organizations and agencies that work together to address a problem as �linkage teams.� The purpose of the guide is to assist in planning for, implementing, and sustaining linkage teams through a series of steps.

Do not go over the Six Steps yet. First, using the �Steps on the Journey� handout (Item 3), ask participants to take five minutes to write a few sentences about their past experiences or future vision of working with other organizations in their communities to help improve services for adults with learning disabilities. What steps were taken or will need to be taken to bring about partnerships with these organizations? (If the facilitator feels it would be beneficial to have participants do the activity with a partner or small group, adjust the time accordingly.)

When the five minutes is up, allow five to ten minutes to share their ideas with the whole group. Then put up the overhead transparency of the Six Steps (Item 4) and discuss how these steps compare to what was just shared. Do the Six Steps emphasize some points that were not included in the discussion?

Conclude this opening activity by emphasizing that the steps are not necessarily sequential; the �journey� evolves over time and may include some side paths and backtracking, but by using the Six Steps as a road map, literacy programs will more likely stay on course.

At this point, divide the whole group into six equal parts (by counting off, or having six different-colored stickers on their handouts, etc.). Each subgroup will be assigned an activity related to one of the Six Steps. If the whole group is too small to have six subgroups, divide into as many subgroups as the situation allows and cover as many of the Six Steps as seems feasible. The Activity Sheet (Items 5-10) for each subgroup will explain what they are to do. After the activity, a spokesperson from each subgroup will be asked to tell the whole group what their assignment was and what insights were gained through their activity. The sharing will flow more logically if the groups report out in the numerical order of the Six Steps; when each group reports, display the overhead transparency for that step (Items 11-16); you don�t need to read the questions listed on the transparency aloud, but they may help guide some discussion.

Allow 20 minutes for the subgroup activity and 30 minutes for sharing the activity and the insights gained with the whole group. The goal of these activities is for participants to gain some understanding of each of the Six Steps through their subgroup activity and through the information presented by the other participants. Participants will have the complete �Building and Maintaining Community Collaborations� (Item 1) handout to keep for future reference.

Although you, as facilitator, will not be formally presenting the remainder of the information in �Building and Maintaining Community Collaborations,� you should be familiar with its content in order to better facilitate the subgroup and whole group discussions.

After all subgroups (or as many as time allows) have presented their insights to the whole group, thank them for their efforts and encourage a round of applause. Conclude the session by having participants write down on an index card one concrete action they will take in the week ahead that will help their program begin the journey of community collaboration that will ultimately help those they care so much about - their learners.

The Six Steps to Building and Maintaining Community Collaborations

  1. Assess the local need and climate - what is the current collaborative situation?
  2. Get started: form a rationale - why is there a need for community collaboration?
  3. Form the team - identify key players; issue the invitation.
  4. Establish a collaborative relationship - develop and maintain a vision that is learner-centered.
  5. Develop a plan - establish joint goals and steps needed to achieve them.
  6. Follow up and follow through - implement the plan and maintain momentum.

Imel emphasizes that it may not be feasible or desirable to follow the steps in a linear fashion. However, each step contains information that must be considered in the process of linkage development. The descriptions of the Six Steps which follow have been adapted from Imel�s guide, with emphasis placed on providing improved services for adults with learning disabilities. Insights from other resources have been added when deemed relevant. Keep in mind that this is a road map for a journey that evolves over time; the road map needs to be revisited throughout the journey to help ensure that you are on the right route.

Step One
Assessing the Local Need and Climate for Partnerships

Sometimes linkages emerge spontaneously as a result of local conditions, but usually someone needs to take the lead in developing them. Practitioners in your program need to take the time to sit down and assess the current situation, keeping in mind how well you are currently serving adults with learning disabilities and how services could be improved through community linkages.

Questions to consider in Step One: Assessing the Local Need and Climate for Partnerships

  1. Do we serve adult learners whose needs overlap the current delivery systems in education, human services, employment, and health?
  2. How is our program doing on its own in serving these learners?
  3. What is the present nature of our relationships with other organization serving the same learners?
  4. How might closer relationships with other organizations help improve outcomes for adults with learning disabilities?
  5. What problems or issues could be addressed more effectively through linkages?
  6. In our local community, what is the history of collaboration and cooperation, and what can be learned from it?
  7. What barriers to collaboration exist?

Step Two
Getting Started

If you decide that the local environment will support the development of partnerships, a number of activities will be needed to begin the formation of a team: formulating a tentative rationale, identifying existing linkages, and developing internal administrative support.

Formulating a Tentative Rationale

Formation of a tentative rationale requires that you answer the question, �Why is there a need for a local linkage team?� Your assessment of the local situation in Step One can form the basis for the answer to this question. You will need to be able to:

  • state the key problems and issues;
  • articulate why they are better addressed by multiple partners; and
  • identify who the key players might be.

�Too often we begin with a program, intervention, activity, or service that seems like a good idea and then try to make it fit the situation or problem. This sequence is described as �fire, ready, aim.� ...Once the problem situation is clarified, think about the logical chain of events that will effect an improvement in the situation and achieve the collaborative�s vision. What are the steps that turn inputs into outputs into outcomes?�
(Taylor-Powell, et al. 1998)

Identifying Existing Linkages

Frequently, existing linkages can form the basis for a team. In fact, developing a team may simply be a matter of formalizing already existing linkages. Thinking about individuals in other organizations with whom you maintain regular contact is a good way to begin. Talking to others in your own organization about their contacts and knowledge of individuals and programs within the community (doctors and health professionals, psychology departments within colleges and universities, other organizations that work with individuals with disabilities, public and private school systems, etc.) may also be helpful. By involving staff, board members, volunteers, and learners in this process, programs may find out that they already have valuable relationships on which to build.

When staff members of a community-based literacy program in Ohio identified a need to provide low cost or free diagnosis of learning disabilities for some of their adult learners, they worked with fellow members of the regional literacy coalition. Coalition members not only succeeded in identifying area psychologists willing to provide assessment/diagnosis of learning disabilities, but came up with guidelines for other programs in the coalition to follow when requesting diagnoses. This way, a streamlined process was set in motion, which saved time and resources for all participants; the psychologists involved were appreciative of receiving one phone call from a coalition member as opposed to multiple phone calls from various programs seeking their services.

Developing Internal Administrative Support

You may need to enlist internal administrative support both within and without your own program. Your tentative rationale should clearly state the benefits to all those involved in linkage teams. For example, what could a team accomplish that could not be done by programs on their own, and how would these achievements contribute to the goals and mission of all the programs involved?

Questions to consider in Step Two: Getting Started

  1. Why is there a need for a local linkage team? (Use information gathered in Step One.)
  2. What current contacts do we have with other organizations serving the same learners? (List them and compile contact information.)
  3. What could a linkage team accomplish that our program could not achieve on its own?
  4. How would these achievements contribute to the mission and goals of our program, as well as to other organizations involved?
  5. What is the most effective way of approaching the leadership in our program with this information?
Step Three
Forming the Team

Your work in the first two steps will form a solid foundation for the step of forming the team. Activities in this step include identifying and selecting key players and issuing the invitations to participate.

Identifying and Selecting the Key Players

A vital part of this activity is identifying which organizations should be represented on the team. You started this process earlier, when you listed existing linkages. However, don�t exclude a group on the basis of no previous contact; be prepared to do some homework on such organizations to determine if they should be part of the team. Now you need to identify which of them will have a stake in addressing the problems described in the tentative rationale. Even those with a sincere desire to do what is best for their clients still need to have a sense of what the �payoff� will be for them.

An important consideration is who should represent the organization. Experience has shown that team members should either be or have access to decision makers within their organizations. The enthusiasm and commitment of individuals can help energize the team, but if the team is to have the authority to modify how things are done or to negotiate policy changes, then the individual members need to have the power to do so.

Issuing the Invitation

There are a number of ways to issue an invitation to become a part of a newly forming linkage team. Ideally, whoever is taking the initiative to organize the team should issue the invitations. You will have to decide if an oral invitation (by telephone or in person) or a written letter is better. If you decide that beginning with an oral invitation is best, you should plan to follow it with a written letter that includes the rationale for forming the team as well as some estimate of the time and resources team membership will take. Stressing the benefits to the organizations of being involved with this team can help offset fears they may have about extending already stretched resources. It is also probably best to issue the invitation to join the team to the head of the organization. This will help ensure internal support for the team and its activities. Again, the foundations you have built in Steps 1 and 2 will support the process of forming the team.

Questions to consider in Step Three: Forming the Team

  1. Which organizations also work with the learners that our organization serves?
  2. What other groups/individuals might have a stake in solving problems that affect these learners?
  3. How can existing linkages be used in forming the team?
  4. What qualifications should team members have?
  5. How should the invitation to be part of the team be issued?
  6. What information should a written invitation contain?
  7. Who will be responsible for developing and issuing the invitations?

Step Four
Establishing a Collaborative Relationship

Although described as a separate step, establishing (and maintaining) a collaborative relationship is an ongoing process. It begins in the early stages of team development and continues throughout the life of the team. Collaboration implies a willingness on the part of organizations to change the way services are provided by:

  • jointly developing and agreeing to a set of common goals and directions;
  • sharing responsibility for obtaining those goals; and
  • working together to achieve those goals, using the expertise of each collaborator (Bruner, as cited in Imel, 1992).

Writers on collaboration (Kagan, Winer & Ray, as cited in Taylor-Powell et al., 1998) often make distinctions between the terms cooperation and collaboration. When groups work cooperatively, each group retains its own authority and keeps its own resources; the groups may have differing goals. When groups work collaboratively, they are committed to a common mission and come together to form a new structure. Your literacy program may find itself somewhere along a continuum between cooperation and collaboration. Initially, partners may not be ready for a collaborative relationship. Instead, you may work together cooperatively, to help each other meet your respective organizational goals without making any tangible changes in the way you deliver services or in your operating procedures. However, unless these cooperative relationships become increasingly collaborative in nature, no changes will occur in the service delivery system (Melaville and Blank, as cited in Imel, 1992).

Authentic collaborative efforts evolve over time, frequently after a period in which those involved get to know one another and develop the level of trust needed to engage in joint planning. The relationships between parties are dynamic and they evolve as the readiness of participants and the demands of the situation change (Taylor-Powell et al., 1998).

A number of factors contribute to successful collaborative linkages:

  • regular contact through purposeful meetings
  • frequent communication through telephone calls, mail, and e-mail
  • a focus that is client-centered (how is this going to help the adult with learning disabilities?)
  • leadership that helps develop and maintain a shared vision
  • a plan that delineates shared goals and objectives (this will be covered in more detail in Step Five)
  • appropriate organization representation on the team to execute the plan

By keeping the above factors in mind, you can help ensure that the work of the team becomes more collaborative than cooperative in nature.

Questions to consider in Step Four: Establishing a Collaborative Relationship

  1. Will the existing relationships among the organizations represented on the team support a collaborative, rather than a cooperative, effort?
  2. What can be done to ensure that the linkage team will be collaborative rather than merely cooperative?

Step Five
Developing a Plan

A plan that establishes joint goals and objectives as well as steps for achieving them is at the heart of a successful linkage team. Developing a plan involves creating an effective planning environment, formulating the plan, and developing administrative support for the plan. An effective planning environment is one in which team members can communicate honestly and freely and in which they are free from the distractions of their daily routines. The following elements will contribute to a positive planning environment.

  • Time. Sufficient, uninterrupted time must be devoted to the task of developing a plan. You may wish to have some preplanning meetings that enable participants to become acquainted.
  • Location. A neutral location in which participants are freed from the distractions of their usual responsibilities is best.
  • Appropriate Planning Tools. You will need a table large enough for the entire team, as well as charts to record ideas.
  • Facilitation. A facilitator can help resolve differences and keep the plan development on course.
  • Information. Plan development may require information that team members do not possess. If you can anticipate the issues the team may address, appropriate resources can be made available during the session. Examples might be: the number of learners served in your program each month who could benefit from vision, hearing, and LD assessments; examples of successful collaborative efforts in other communities in serving this population; etc.

Formulating an Action Plan

A plan for the team�s work should contain the following elements:

  • purpose
  • goals and objectives
  • specific activities to achieve the goals and objectives
  • designated responsibilities
  • timelines for completion of activities

It is important that the team reach consensus on the plan�s content. Otherwise it may not receive full support from all members (and hence all organizations represented).

�Remember that planning is a major ingredient of many community-based collaboratives�while planning quality and satisfaction do not necessarily determine collaborative success, good planning and continued planning should help boost the impact of your collaborative �. Experience shows that thinking through the model of action not only makes explicit the intended outcomes and assumptions of the collaborative, but makes evaluation more feasible and effective.�
(Taylor-Powell et al., 1998)

Developing Organization and Community Support for the Plan

Once the plan is developed and finalized, it needs to be shared with the respective organizations represented on the team. Each team can decide how this activity should be accomplished but team members should be prepared to point out how the plan will help their organization achieve its mission more efficiently and effectively. Some teams have found it beneficial to share their plans with the wider community, which may provide access to additional resources and generate community support.

Questions to consider in Step Five: Developing a Plan

  1. Who will take the responsibility for organizing and implementing a session to develop a team plan?
  2. What locations would provide the appropriate setting for the planning session?
  3. Who could serve as facilitator?
  4. What information should be available during the planning session?
  5. Would it be beneficial to have some preplanning sessions with the team?
  6. What type of planning form or framework will you use during the session?
  7. How will we ensure that the plan is realistic, i.e., that it establishes goals and objectives that can be accomplished?
  8. Who will take responsibility for finalizing the plan?
  9. How will support for the plan be developed among the agencies represented?
  10. How will support for the plan be developed within the community?

Step Six
Follow Up and Follow Through

Achieving consensus on a written action plan is quite an accomplishment. Now, the team must focus on implementing the plan and maintaining the momentum that was generated during the planning stage. Sharing the plan with all the organizations represented on the team and the community is a start. There are other actions you can undertake to carry the plan forward.

Implementing the Plan

The plan itself should provide timelines and assigned responsibilities for implementation steps. You can do the following to ensure the plan is accomplished:

  • Hold regular meetings. Regular contact among the team will sustain the feeling of common mission as well as promote communication. Meetings should be carefully planned with a meaningful agenda and they should begin and end on time.
  • Use timelines as a guide. The timelines established in the action plan should be taken seriously and used to guide the work of the team. They should be evaluated periodically to see if they are realistic or if they need revision.
  • Request progress reports. Progress reports should be a part of every meeting. Members should feel that the work of the team is moving forward; having to report on assigned responsibilities gives members a sense of accountability for the team�s work.
  • Set aside time for reflection on how/when/who/what to evaluate to show the team how it is doing. Often, teams are so busy �doing� that the thought of evaluating may seem an impossible add-on. Change is not always easy, but success in collaboration depends on paying close attention to what you are learning and using the learning to improve performance.

Maintaining Momentum

Even though members may have a shared vision for their work, they may have trouble maintaining the initial energy that mobilized the team. Some strategies for sustaining the team�s momentum include the following:

  • Rotate leadership role. Leadership is an important element of collaborative efforts. Teams may agree to rotate the leadership role on a regular basis as a means of infusing the team with new energy.
  • Regular update of action plan. The action plan should be updated yearly. Strive for the same kind of planning environment as was used to create the initial plan. This will allow members to focus on their roles and evaluate their work during the past year.
  • Expand or change membership of the team. Some members may need a break from their responsibilities; members representing additional organizations and agencies may be added as a natural outgrowth of the team�s work and bring new ideas to the team.
  • Share success stories. It is important for the team to feel a sense of accomplishment. Devote a portion of each meeting to this activity.
  • Celebrate progress. Evaluating how the collaborative is working and documenting the achievement of milestones along the journey are accomplishments to celebrate. Think about: How will we celebrate our accomplishments? How will we acknowledge those who have made contributions? Who shall we inform about our accomplishments and how? (Taylor-Powell et al. 1998)

If your team is successful in its efforts to provide improved services to adults with learning disabilities, it will be much easier to maintain its momentum. But sometimes, despite the best efforts, local conditions do not support collaboration. If this is the case in your community, you may need to wait for a more opportune climate, but you can use the time to develop networks that will foster future linkages.

Questions to consider in Step Six: Follow Up and Follow Through

  1. Who will take responsibility for the plan�s implementation?
  2. What can be done to ensure that the team�s objectives are accomplished?
  3. Should working committees or task forces be established to help in accomplishing the team�s plan?
  4. What procedures should the team put in place to ensure continuity of leadership for itself?
  5. What procedures should be established to add new members to the team?
  6. What steps can the team take to maintain its energy?

Conclusion

Clearly, developing and fostering linkage teams at the local level is not for the faint-hearted. These efforts involve systemic change for literacy programs; vision and persistence are essential ingredients. But, by taking the initiative and using the Six Steps described by Imel as a road map for your journey, your literacy program can be assured it is moving in the right direction.


Item 1

Building and Maintaining Community Collaborations:
A Professional Development Session for Bridges to Practice
"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has."
Margaret Meade
(as cited in Taylor-Powell, Rossing & Geran, 1998)

Introduction

As literacy program practitioners who are becoming increasingly aware of the need to improve services for adults with learning disabilities, you may soon realize that changing policies and practices within your own programs is not enough; the challenges may be too great. Literacy programs �must develop links to the community that will ensure adequate resources, support, and follow up. By making these connections, (they) can ensure that adults with learning disabilities can continue to be successful, not only in literacy programs, but in life in general....� (Bridges to Practice 1999). But how does a literacy program begin the process of initiating or strengthening community collaboration?

The Journey

In Evaluating Collaboratives - Reaching the Potential, Taylor-Powell, Rossing, and Geran (1998) describe the process of building collaborations as a journey:

�A journey suggests passage�a journey may or may not start with a fixed destination in mind and a prearranged itinerary. Sometimes we know where we want to go and the stops we will make along the way�At other times, we may not have a final destination in mind before we start. We are not sure what we will encounter along the way or where we might wish to stop."

If forming a collaborative is thought of as a journey, then, as with any journey, a road map is a necessary tool. In For the Common Good - A Guide for Developing Local Interagency Teams (1992), Susan Imel provides a road map, or framework, for organizations to use in developing or strengthening collaborative efforts. Imel, who acted as project director for Building Linkages for At-Risk Youth and Adults in Ohio, describes the organizations and agencies that work together to address a problem as �linkage teams.� The purpose of the guide is to assist in planning for, implementing, and sustaining linkage teams through a series of steps:

  1. Assess the local need and climate - what is the current collaborative situation?
  2. Get started: form a rationale - why is there a need for community collaboration?
  3. Form the team - identify key players; issue the invitation.
  4. Establish a collaborative relationship - develop and maintain a vision that is learner-centered.
  5. Develop a plan - establish joint goals and steps needed to achieve them.
  6. Follow up and follow through - implement the plan and maintain momentum.
Imel emphasizes that it may not be feasible or desirable to follow the steps in a linear fashion. However, each step contains information that must be considered in the process of linkage development. The descriptions of the Six Steps which follow have been adapted from Imel�s guide, with emphasis placed on providing improved services for adults with learning disabilities. Insights from other resources have been added when deemed relevant. Keep in mind that this is a road map for a journey that evolves over time; the road map needs to be revisited throughout the journey to help ensure that you are on the right route.

Step One
Assessing the Local Need and Climate for Partnerships

Sometimes linkages emerge spontaneously as a result of local conditions, but usually someone needs to take the lead in developing them. Practitioners in your program need to take the time to sit down and assess the current situation, keeping in mind how well you are currently serving adults with learning disabilities and how services could be improved through community linkages.

Questions to consider in Step One: Assessing the Local Need and Climate for Partnerships

  1. Do we serve adult learners whose needs overlap the current delivery systems in education, human services, employment, and health?
  2. How is our program doing on its own in serving these learners?
  3. What is the present nature of our relationships with other organizations serving the same learners?
  4. How might closer relationships with other organizations help improve outcomes for adults with learning disabilities?
  5. What problems or issues could be addressed more effectively through linkages?
  6. In our local community, what is the history of collaboration and cooperation, and what can be learned from it?
  7. What barriers to collaboration exist?

Step Two
Getting Started

If you decide that the local environment will support the development of partnerships, a number of activities will be needed to begin the formation of a team: formulating a tentative rationale, identifying existing linkages, and developing internal administrative support.

Formulating a Tentative Rationale

Formation of a tentative rationale requires that you answer the question, �Why is there a need for a local linkage team?� Your assessment of the local situation in Step One can form the basis for the answer to this question. You will need to be able to:

  • state the key problems and issues;
  • articulate why they are better addressed by multiple partners; and
  • identify who the key players might be.
�Too often we begin with a program, intervention, activity, or service that seems like a good idea and then try to make it fit the situation or problem. This sequence is described as �fire, ready, aim.�...Once the problem situation is clarified, think about the logical chain of events that will effect an improvement in the situation and achieve the collaborative�s vision. What are the steps that turn inputs into outputs into outcomes?�
(Taylor-Powell, et al. 1998)

Identifying Existing Linkages

Frequently, existing linkages can form the basis for a team. In fact, developing a team may simply be a matter of formalizing already existing linkages. Thinking about individuals in other organizations with whom you maintain regular contact is a good way to begin. Talking to others in your own organization about their contacts and knowledge of individuals and programs within the community (doctors and health professionals, psychology departments within colleges and universities, other organizations that work with individuals with disabilities, public and private school systems, etc.) may also be helpful. By involving staff, board members, volunteers, and learners in this process, programs may find out that they already have valuable relationships on which to build.

When staff members of a community-based literacy program in Ohio identified a need to provide low cost or free diagnosis of learning disabilities for some of their adult learners, they worked with fellow members of the regional literacy coalition. Coalition members not only succeeded in identifying area psychologists willing to provide assessment/diagnosis of learning disabilities, but came up with guidelines for other programs in the coalition to follow when requesting diagnoses. This way, a streamlined process was set in motion, which saved time and resources for all participants; the psychologists involved were appreciative of receiving one phone call from a coalition member as opposed to multiple phone calls from various programs seeking their services.

Developing Internal Administrative Support

You may need to enlist internal administrative support both within and without your own program. Your tentative rationale should clearly state the benefits to all those involved in linkage teams. For example, what could a team accomplish that could not be done by programs on their own, and how would these achievements contribute to the goals and mission of all the programs involved?

Questions to consider in Step Two: Getting Started

  1. Why is there a need for a local linkage team? (Use information gathered in Step One.)
  2. What current contacts do we have with other organizations serving the same learners? (List them and compile contact information.)
  3. What could a linkage team accomplish that our program could not achieve on its own?
  4. How would these achievements contribute to the mission and goals of our program, as well as to other organizations involved?
  5. What is the most effective way of approaching the leadership in our program with this information?

Step Three
Forming the Team

Your work in the first two steps will form a solid foundation for the step of forming the team. Activities in this step include identifying and selecting key players and issuing the invitations to participate.

Identifying and Selecting the Key Players

A vital part of this activity is identifying which organizations should be represented on the team. You started this process earlier, when you listed existing linkages. However, don�t exclude a group on the basis of no previous contact; be prepared to do some homework on such organizations to determine if they should be part of the team. Now you need to identify which of these organizations will have a stake in addressing the problems described in the tentative rationale. Even those with the most sincere desire to do what is best for their clients still need to have a sense of what the �payoff� will be for them.

An important consideration is who should represent the organization. Experience has shown that team members should either be or have access to decision makers within their organizations. The enthusiasm and commitment of individuals can help energize the team, but if the team is to have the authority to modify how things are done or to negotiate policy changes, then the individual members need to have the power to do so.

Issuing the Invitation

There are a number of ways to issue an invitation to become a part of a newly forming linkage team. Ideally, whoever is taking the initiative to organize the team should issue the invitations. You will have to decide if an oral invitation (by telephone or in person) or a written letter is better. If you decide that beginning with an oral invitation is best, you should plan to follow it with a written letter that includes the rationale for forming the team as well as some estimate of the time and resources team membership will take. Stressing the benefits to the organizations of being involved with this team can help offset fears they may have about extending already stretched resources. It is also probably best to issue the invitation to join the team to the head of the organization. This will help ensure internal support for the team and its activities. Again, the foundations you have built in Steps 1 and 2 will support the process of forming the team.

Questions to consider in Step Three: Forming the Team

  1. Which organizations also work with the learners that our organization serves?
  2. What other groups/individuals might have a stake in solving problems that affect these learners?
  3. How can existing linkages be used in forming the team?
  4. What qualifications should team members have?
  5. How should the invitation to be part of the team be issued?
  6. What information should a written invitation contain?
  7. Who will be responsible for developing and issuing the invitations?

Step Four
Establishing a Collaborative Relationship

Although described as a separate step, establishing (and maintaining) a collaborative relationship is an ongoing process. It begins in the early stages of team development and continues throughout the life of the team. Collaboration implies a willingness on the part of organizations to change the way services are provided by:

  • jointly developing and agreeing to a set of common goals and directions;
  • sharing responsibility for obtaining those goals; and
  • working together to achieve those goals, using the expertise of each collaborator (Bruner, as cited in Imel, 1992).
Writers on collaboration (Kagan, Winer & Ray, as cited in Taylor-Powell et al., 1998) often make distinctions between the terms cooperation and collaboration. When groups work cooperatively, each group retains its own authority and keeps its own resources; the groups may have differing goals. When groups work collaboratively, they are committed to a common mission and come together to form a new structure. Your literacy program may find itself somewhere along a continuum between cooperation and collaboration. Initially, partners may not be ready for a collaborative relationship. Instead, you may work together cooperatively, to help each other meet your respective organizational goals without making any tangible changes in the way you deliver services or in your operating procedures. However, unless these cooperative relationships become increasingly collaborative in nature, no changes will occur in the service delivery system (Melaville and Blank, as cited in Imel, 1992).

Authentic collaborative efforts evolve over time, frequently after a period in which those involved get to know one another and develop the level of trust needed to engage in joint planning. The relationships between parties are dynamic and they evolve as the readiness of participants and the demands of the situation change (Taylor-Powell et al., 1998).

A number of factors contribute to successful collaborative linkages:

  • regular contact through purposeful meetings
  • frequent communication through telephone calls, mail, and e-mail
  • a focus that is client-centered (how is this going to help the adult with learning disabilities?)
  • leadership that helps develop and maintain a shared vision
  • a plan that delineates shared goals and objectives (this will be covered in more detail in Step Five)
  • appropriate agency representation on the team to execute the plan

By keeping the above factors in mind, you can help ensure that the work of the team becomes more collaborative than cooperative in nature.

Questions to consider in Step Four: Establishing a Collaborative Relationship

  1. Will the existing relationships among the organizations represented on the team support a collaborative, rather than a cooperative, effort?
  2. What can be done to ensure that the linkage team will be collaborative rather than merely cooperative?

Step Five
Developing a Plan

A plan that establishes joint goals and objectives as well as steps for achieving them is at the heart of a successful linkage team. Developing a plan involves creating an effective planning environment, formulating the plan, and developing administrative support for the plan. An effective planning environment is one in which team members can communicate honestly and freely and in which they are free from the distractions of their daily routines. The following elements will contribute to a positive planning environment.

  • Time. Sufficient, uninterrupted time must be devoted to the task of developing a plan. You may wish to have some preplanning meetings that enable participants to become acquainted.
  • Location. A neutral location in which participants are freed from the distractions of their usual responsibilities is best.
  • Appropriate Planning Tools. You will need a table large enough for the entire team, as well as charts to record ideas.
  • Facilitation. A facilitator can help resolve differences and keep the plan development on course.
  • Information. Plan development may require information that team members do not possess. If you can anticipate the issues the team may address, appropriate resources can be made available during the session. Examples might be: the number of learners served in your program each month who could benefit from vision, hearing, and LD assessments; examples of successful collaborative efforts in other communities in serving this population; etc.

Formulating an Action Plan

A plan for the team�s work should contain the following elements:

  • purpose
  • goals and objectives
  • specific activities to achieve the goals and objectives
  • designated responsibilities
  • timelines for completion of activities

It is important that the team reach consensus on the plan�s content. Otherwise it may not receive full support from all members (and hence all organizations represented).

�Remember that planning is a major ingredient of many community-based collaboratives�while planning quality and satisfaction do not necessarily determine collaborative success, good planning and continued planning should help boost the impact of your collaborative�.Experience shows that thinking through the model of action not only makes explicit the intended outcomes and assumptions of the collaborative, but makes evaluation more feasible and effective.�
(Taylor-Powell et al., 1998)

Developing Organization and Community Support for the Plan

Once the plan is developed and finalized, it needs to be shared with the respective organizations represented on the team. Each team can decide how this activity should be accomplished but team members should be prepared to point out how the plan will help their organization achieve its mission more efficiently and effectively. Some teams have found it beneficial to share their plans with the wider community, which may provide access to additional resources and generate community support.

Questions to consider in Step Five: Developing a Plan

  1. Who will take the responsibility for organizing and implementing a session to develop a team plan?
  2. What locations would provide the appropriate setting for the planning session?
  3. Who could serve as facilitator?
  4. What information should be available during the planning session?
  5. Would it be beneficial to have some preplanning sessions with the team?
  6. What type of planning form or framework will you use during the session?
  7. How will we ensure that the plan is realistic, i.e., that it establishes goals and objectives that can be accomplished?
  8. Who will take responsibility for finalizing the plan?
  9. How will support for the plan be developed among the organizations represented?
  10. How will support for the plan be developed within the community?

Step Six
Follow Up and Follow Through

Achieving consensus on a written action plan is quite an accomplishment. Now, the team must focus on implementing the plan and maintaining the momentum that was generated during the planning stage. Sharing the plan with all the organizations represented on the team and the community is a start. There are other actions you can undertake to carry the plan forward.

Implementing the Plan

The plan itself should provide timelines and assigned responsibilities for implementation steps. You can do the following to ensure the plan is accomplished:

  • Hold regular meetings. Regular contact among the team will sustain the feeling of common mission as well as promote communication. Meetings should be carefully planned with a meaningful agenda and they should begin and end on time.
  • Use timelines as a guide. The timelines established in the action plan should be taken seriously and used to guide the work of the team. They should be evaluated periodically to see if they are realistic or if they need revision.
  • Request progress reports. Progress reports should be a part of every meeting. Members should feel that the work of the team is moving forward; having to report on assigned responsibilities gives members a sense of accountability for the team�s work.
  • Set aside time for reflection on how/when/who/what to evaluate to show the team how it is doing. Often, teams are so busy �doing� that the thought of evaluating may seem an impossible add-on. Change is not always easy, but success in collaboration depends on paying close attention to what you are learning and using the learning to improve performance.

Maintaining Momentum

Even though members may have a shared vision for their work, they may have trouble maintaining the initial energy that mobilized the team. Some strategies for sustaining the team�s momentum include the following:

  • Rotate leadership role. Leadership is an important element of collaborative efforts. Teams may agree to rotate the leadership role on a regular basis as a means of infusing the team with new energy.
  • Regular update of action plan. The action plan should be updated yearly. Strive for the same kind of planning environment as was used to create the initial plan. This will allow members to focus on their roles and evaluate their work during the past year.
  • Expand or change membership of the team. Some members may need a break from their responsibilities; members representing additional organizations or agencies may be added as a natural outgrowth of the team�s work and bring new ideas to the team.
  • Share success stories. It is important for the team to feel a sense of accomplishment. Devote a portion of each meeting to this activity.
  • Celebrate progress. Evaluating how the collaborative is working and documenting the achievement of milestones along the journey are accomplishments to celebrate. Think about: How will we celebrate our accomplishments? How will we acknowledge those who have made contributions? Who shall we inform about our accomplishments and how (Taylor-Powell et al. 1998)?

If your team is successful in its efforts to provide improved services to adults with learning disabilities, it will be much easier to maintain its momentum. But sometimes, despite the best efforts, local conditions do not support collaboration. If this is the case in your community, you may need to wait for a more opportune climate, but you can use the time to develop networks that will foster future linkages. The Collaboration Checklist and Internal Collaborative Functioning Scales included in this module may be helpful in assessing and rethinking your collaborative efforts.

Questions to consider in Step Six: Follow Up and Follow Through

  1. Who will take responsibility for the plan�s implementation?
  2. What can be done to ensure that the team�s objectives are accomplished?
  3. Should working committees or task forces be established to help in accomplishing the team�s plan?
  4. What procedures should the team put in place to ensure continuity of leadership for itself?
  5. What procedures should be established to add new members to the team?
  6. What steps can the team take to maintain its energy?

Conclusion

Clearly, developing and fostering linkage teams at the local level is not for the faint-hearted. These efforts involve systemic change for literacy programs; vision and persistence are essential ingredients. But, by taking the initiative and using the Six Steps described by Imel as a road map for your journey, your literacy program can be assured it is moving in the right direction.

REFERENCES

Bruner, C. Thinking Collaboratively: Ten Questions and Answers to Help Policy Makers Improve Children�s Services. Washington, D.C.: Education and Human Services Consortium, Institution for Educational Leadership, 1991. (ERIC Document Reproduction Service No. ED 338 984).

Guthrie, G.P., and Guthrie, L.F. �Streamlining Interagency Collaboration for Youth at Risk.� Educational Leadership 49, no. 1 (September 1991): 17-22.

Imel, S. For the Common Good: A Guide for Developing Local Interagency Linkage Teams. Columbus: Center on Education and Training for Employment, The Ohio State University, 1992.

Imel, S., and Sandoval, G.T. Ohio At-Risk Linkage Team Project: A Report on Three State Team Projects. Columbus: Center on Education and Training for Employment, The Ohio State University, September 1990. (ERIC Document Reproduction Service No. ED 324 514).

Kagan, S. (1991). United We Stand: Collaboration for Child Care and Early Education Services. New York: Teachers College Press.

Melaville, A.I., with M. J. Blank. What It Takes: Structuring Interagency Partnerships to Connect Children and Families with Comprehensive Services. Washington, D.C.: Education and Human Services Consortium, Institute for Educational Leadership, 1991. (ERIC Document Reproduction Service No. ED 330 748).

National Institute for Literacy: National Adult Literacy and Learning Disabilities Center. (1999). Bridges to Practice: A Research-based Guide for Literacy Practitioners Serving Adults with Learning Disabilities. Washington, D.C.

Taylor-Powell, E., Rossing, B., and Geran, J. Evaluating Collaboratives: Reaching the Potential. Madison, WI: University of Wisconsin Cooperative Extension, 1998.

Winer, M., and Ray, K. (1994). Collaboration Handbook: Creating, Sustaining, and Enjoying the Journey. St. Paul, MN: Amherst H. Wilder Foundation.


Item 2

Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed, it is the only thing that ever has.

Margaret Meade


Item 3

Steps on the Journey

Take five minutes to write a few sentences on this sheet about your past experiences with or future vision of working with other organizations in your community to help improve services for adults with learning disabilities. Ideas may include anything from publicizing programs, to training tutors, to providing diagnostic services, etc. What have you tried in the past? What might you try in the future?


Item 4

The Six Steps To Building and Maintaining Community Collaborations

  1. Assess the local need and climate - what is the current collaborative situation?

  2. Get started: form a rationale - why is there a need for community collaboration?

  3. Form the team - identify key players; issue the invitation.

  4. Establish a collaborative relationship - develop and maintain a vision that is learner-centered.

  5. Develop a plan - establish joint goals and steps needed to achieve them.

  6. Follow up and follow through - implement the plan and maintain momentum.


Item 5

Activity Sheet for Group 1:
Assessing the Local Need and Climate

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • one sheet of flip chart paper
  • masking tape
  • felt tip marker
  • 3�x 5� post-it notes

Directions:
Take a moment to read through Step One of the �Building and Maintaining Community Collaborations� handout.

Appoint a scribe. As a group, brainstorm a list of the agencies, organizations, programs, and individuals with whom your literacy program(s) currently interacts; the scribe writes each of these on the post-it notes and places the post-it notes on the left side of a piece of flip chart paper that has been taped to a nearby wall.

Repeat the above procedure, this time listing agencies, organizations, programs, and individuals with whom you are not currently interacting but who have the potential to be valuable partners in collaborative efforts to better meet the needs of adults with learning disabilities; place these post-it notes on the right side of the flip chart paper.

Now write �Our Students� or �Our Learners� on another post-it note and place it in-between the �current� list and the �potential� list. As a group, select three agencies, organizations, programs, or individuals from each list - ones that you think have or could have the most positive impact on meeting your learners� needs. Use the felt tip marker to draw connecting lines between them and the �learner� post-it note. (Your choices could serve as a starting point for your literacy program�s collaboration-building efforts.)

Select a �reporter� to describe your activity and its results to the whole group.


Item 6

Activity Sheet for Group 2:
Getting Started

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • 3-4 pieces of flip chart paper
  • masking tape
  • felt tip marker
Directions:
Take a moment to read through Step Two of the �Building and Maintaining Community Collaborations� handout.

Take the three pieces of flip chart paper and tape them to a nearby wall. Appoint a scribe. At the top of one piece of the flip chart paper have the scribe write �WHAT.� At the top of the next one write �WHY.� At the top of the next one write �WHO.�

Beginning with �WHAT� discuss as a group the problems and issues affecting your adult learners with learning disabilities that might be addressed through collaborative efforts in your community. Have the scribe record these problems/issues on the �WHAT� paper.

Move on to the �WHY� paper and discuss/record the reasons why these problems/issues might be better addressed by community collaboration.

Move on to the �WHO� paper and discuss/record a list of possible key players in your collaboration-building efforts (agencies, programs, organizations, individuals).

If there is time, continue your discussion, adding �WHEN� to another piece of flip chart paper and drawing a preliminary timeline of your collaboration-building efforts.

Select a �reporter� to describe your activity and its results to the whole group.


Item 7

Activity Sheet for Group 3:
Forming the Team

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • 1-2 pieces flip chart paper
  • masking tape
  • felt tip marker
  • construction paper cut into strips for forming a paper chain
  • glue sticks or scotch tape
Directions: Take a moment to read through Step Three of the �Building and Maintaining Community Collaborations� handout.

Appoint a scribe. Brainstorm a list of the organizations, agencies, programs, and individuals who could be valuable partners on a collaborative (or �linkage�) team whose goal is to improve services for adults with learning disabilities. The scribe records these on the flip chart paper. Discuss ways you could convince these organizations, agencies, programs, and individuals to be part of the team (ie: what�s in it for them?). The scribe adds these ideas to the chart paper.
*Note that Activity Groups 1 & 2 will also be discussing potential partners - but your group is adding the element of how to convince potential partners to become part of the team.

Work together to write the names of the organizations, agencies, etc. on the pieces of construction paper, then form a paper chain that represents what you would like your collaborative team to look like (the �links� in your collaborative chain).

Appoint someone to describe your activity and its results to the whole group.


Item 8

Activity Sheet for Group 4:
Establishing a Collaborative Relationship

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • a variety of items for building a �model� (toothpicks, marshmallows, post-it notes,
  • index cards, string, tape, tinker toys, legos, etc.)

Directions:
Take a moment to read through Step Four of the �Building and Maintaining Community Collaborations� handout.

Discuss the differences between �cooperation� and �collaboration� and give some examples of each from your own experiences (work-related or non-work-related). Now, using any or all of the materials, work together to build two visual representations, or models: one of �cooperation� and one of �collaboration.� Be creative - have fun!

Appoint someone to describe your activity and its results to the whole group.


Item 9

Activity Sheet for Group 5:
Developing a Plan

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • 2-3 sheets of flip chart paper
  • masking tape
  • felt tip markers

Directions:
Take a moment to read through Step Five of the �Building and Maintaining Community Collaborations� handout.

Pretend that you are the members of a newly formed linkage team. You have been convinced by your local literacy program that it is in the best interests of the community to work together to improve services for adults with learning disabilities.

Decide what organizations or agencies you wish to represent in this role play, then work on the following objectives for this first meeting:

  1. Write down the goals of the team.
  2. Draft a plan that includes some specific actions that will be taken by the team to begin the process of achieving those goals.

You will need a scribe to record your ideas. Appoint someone to describe your activity and its results to the whole group or all members of your group can present the activity to the whole group as a role play of the linkage team�s first meeting.


Item 10

Activity Sheet for Group 6:
Follow Up and Follow Through

Materials:

  • copies of handout (Item #1): �Building and Maintaining Community Collaborations� (one per participant)
  • 1-2 sheets of flip chart paper
  • masking tape
  • felt tip markers

Directions:
Do not read the �Step Six� section of the �Building and Maintaining Community Collaborations� handout. First, take a few minutes to think of and discuss any experiences you have had where collaborative efforts started out well, then lost momentum. These can be related to your jobs, children�s activities, church, etc. Appoint a recorder to list these experiences or situations on the flip chart paper. Discuss ways momentum might have been maintained and enhanced in those situations.

Now, take a moment to read the �Step Six� section of your handout. As a group, compare your brainstormed list to the bulleted items listed under �Implementing the Plan� and �Maintaining Momentum� in the handout. Using a felt tip marker, circle any items on your flip chart list that are the same or similar to the items in the handout. Then, using a different colored marker, add in any items from the handout that you did not include but which you think are important to include.

Appoint someone to describe your activity and its results to the whole group.


Item 11

Questions to consider in Step One:
Assessing the Local Need and Climate

  1. Do we serve adult learners whose needs overlap the current delivery systems in education, human services, employment, and health?

  2. How is our program doing on its own in serving these learners?

  3. What is the present nature of our relationships with other organization serving the same learners?

  4. How might closer relationships with other organizations help improve outcomes for adults with learning disabilities?

  5. What problems or issues could be addressed more effectively through linkages?

  6. In our local community, what is the history of collaboration and cooperation, and what can be learned from it?

  7. What barriers to collaboration exist?


Item 12

Questions to consider in Step Two:
Getting Started

  1. Why is there a need for a local linkage team? (Use information gathered in Step One.)

  2. What current contacts do we have with other organizations serving the same learners? (List them and compile contact information.)

  3. What could a linkage team accomplish that our program could not achieve on its own?

  4. How would these achievements contribute to the mission and goals of our program, as well as to other organizations involved?

  5. What is the most effective way of approaching the leadership in our program with this information?


Item 13

Questions to consider in Step Three:
Forming the Team
  1. Which organizations also work with the learners that our organization serves?

  2. What other groups/individuals might have a stake in solving problems that affect these learners?

  3. How can existing linkages be used in forming the team?

  4. What qualifications should team members have?

  5. How should the invitation to be part of the team be issued?

  6. What information should a written invitation contain?

  7. Who will be responsible for developing and issuing the invitations?


Item 14

Questions to consider in Step Four:
Establishing a Collaborative Relationship

  1. Will the existing relationships among the organizations represented on the team support a collaborative, rather than a cooperative, effort?

  2. What can be done to ensure that the linkage team will be collaborative rather than merely cooperative?


Item 15

Questions to consider in Step Five:
Developing a Plan
  1. Who will take the responsibility for organizing and implementing a session to develop a team plan?

  2. What locations would provide the appropriate setting for the planning session?

  3. Who could serve as facilitator?

  4. What information should be available during the planning session?

  5. Would it be beneficial to have some preplanning sessions with the team?

  6. What type of planning form or framework will you use during the session?

  7. How will we ensure that the plan is realistic, i.e., that it establishes goals and objectives that can be accomplished?

  8. Who will take responsibility for finalizing the plan?

  9. How will support for the plan be developed among the agencies represented?

  10. How will support for the plan be developed in the community?


Item 16

Questions to consider in Step Six:
Follow Up and Follow Through
  1. Who will take responsibility for the plan�s implementation?

  2. What can be done to ensure that the team�s objectives are accomplished?

  3. Should working committees or task forces be established to help in accomplishing the team�s plan?

  4. What procedures should the team put in place to ensure continuity of leadership for itself?

  5. What procedures should be established to add new members to the team?

  6. What steps can the team take to maintain its energy?

 


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