[navbar] Student Section Tutor Section Affiliates Only Section Literacy Volunteers of America, Inc. Homepage Literacy Volunteers of America, Inc. Homepage

Ordering Instructions
and Shipping Information

Four ways to order:

  • Mail to: PO Box 6506, Syracuse, NY 13217
  • Fax to: (315) 472-0002
  • Phone: 1-800-582-8812
  • Email: [email protected]
    (Please do not send credit card information through email)

How to Order

Click here for a printable order form. Then choose one of the following four ways to place your order:
  1. By Mail: Use the order form or your own purchase order and mail to LVA at the following address: Literacy Volunteers of America, Order Department, PO Box 6506, Syracuse, NY 13217

  2. By Fax: LVA's fax line is operational 24-hours daily for your convenience. Again, please include your customer number, if you have one. Also, be sure to include a contact phone number in case of poor transmittal.
    Fax us at: 315-472-0002

  3. By Phone: Our staff will take your phone orders 9 am to 5 pm.
    Call us at: 1-800-582-8812
    Have the following information available:
    • Product names & numbers
    • Your customer number (If you are already an LVA customer.)

  4. By Electronic Mail:
    [email protected] (Please do not send credit card information through email)

Payment Policy

Payment terms are net 30 days from date of invoice, FOB shipping point.

Include appropriate shipping and handling fees. All payments must be in U.S. funds.

LVA requests pre-payment on all orders from individuals. Orders may be prepaid (include shipping and handling) by check, money order, or MasterCard/Visa/American Express/Discover.

Prices subject to change without notice.

LVA Guarantee

We guarantee the quality of all LVA products and will replace defective materials returned within 30 days.

Return Policy

Any materials purchased from LVA may be returned within 60 days for a full refund provided they are in saleable condition and accompanied by an invoice or packing slip and a letter of explanation. Orders returned after 60 days or without proper documentation are subject to a 20% restocking fee.

We will accept any return up to a year from the date of purchase, provided that the titles are currently available.

Questions?

If you have problems with an order or billing, call our Customer Service Specialist at: 1-800-582-8812

Shipping & Handling

All orders are shipped via United Parcel Service (UPS) unless indicated below. UPS will not ship to a PO Box, so please include a street address with your order.

LVA ships next business day. However, please allow up to three weeks for carriers to deliver.

Continental U.S. orders
$0-$49$5.00
$50-$10010%
$101-$10009%
$1001-$10,0008%
over $10,0006%

Shipments to Alaska and Hawaii are required by UPS to be shipped Next Day or Second Day. There will be a 9% shipping charge plus the exact shipping cost.

All Canadian orders are shipped UPS or U.S. Postal Service. There will be a 9% shipping charge plus the exact shipping cost. Please pay in U.S. funds.

Foreign Orders will be shipped surface unless otherwise specified. Please include necessary customs forms with your order. There will be a 9% shipping charge plus the exact shipping cost. Please pay in U.S. funds.

In a Rush? You can place Overnight or Second Day UPS orders, but they must be called in before 2 pm EST in order to guarantee shipment that day. There will be a $10 handling fee plus the exact shipping cost.

4 ways to order: phone, mail, fax or e-mail ([email protected]).
Click here for a printable order form.

Back to Catalog Table of Contents

[navbar] [LVA Home Page] [Contact LVA] [LVA Sitemap]